When you ring the Practice our staff will ask you some questions to determine your condition. Some of these questions may include if you have a temperature or a cough, these questions help us to determine the best action to take but also to protect our staff and other vulnerable patients.   You will be added to the triage list where calls are triaged by the Doctors using the information you have provided, if appropriate you may receive a call back from a GP.  If deemed urgent an appointment will be arranged or you will be given other relevant advice.  All patients over the age of 13 years will be asked to provide and wear a face mask/face covering before entering the building.  Unfortunately any patient NOT wearing a face mask/face covering will not be allowed to enter the building.

Patients wishing to speak to a doctor should telephone reception before 10.30am each morning. The receptionist will take your name and number and ask you to give details regarding the reason for your call. Please be co-operative with the receptionist as she is trying to help you and is bound by the same confidentiality laws as the doctors and nurses.

Please note that doctors will not make telephone calls to patients in the afternoon unless it is an emergency.

Patients wishing to speak to a nurse concerning queries including blood results should telephone reception before 11:00 each morning and between 14:00 and 16:00 each afternoon. The receptionist will take your details and the nurse will phone you back when she becomes available.

We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse will phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are completely housebound.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.